FAQ

WHAT ARE YOUR STORE HOURS?

The Grow store's normal business hours are:
Tuesday through Saturday, 10 am to 6 pm
Closed Sunday and Monday
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HOW DO I REACH YOU PEOPLE?

The best way to reach us is by e-mail. We're always checking email and can generally respond to questions within a few hours. You can also call us during regular business hours, and if we're not available we will call you back as soon as we can.

E-mail: info at growgrowgrow dot com

Phone: 303-722-2992

Snail mail: Grow Inc.
1225 S. Pearl St.
Denver CO 80210 ↩

HOW WILL YOU SHIP MY STUFF?

We ship via the U.S. Postal service. We ship within a day or two of receiving your order (although personalized items and furniture take longer), and we will send you a shipping confirmation email when the order goes out. If you need an item by a particular day, let us know--we'll do our best to get it to you. ↩

WHEN WILL MY ORDER ARRIVE?

You should receive it within a week of ordering. We can ship orders for next-day delivery, but of course it'll cost more. See the shipping chart below for exact rates. We can also ship internationally, but please call or e-mail us first for shipping rates at: info at growgrowgrow dot com.

Shipping Prices (per address)
Unlimited items $3
2nd day air $15 (does not include personalized products or furniture)
Overnight $24 (does not include personalized products or furniture)
Canada $8 for standard shipping ↩

WHAT IF I WANT TO RETURN SOMETHING?

We want to make it easy for you to return or exchange anything that you're not satisfied with. For a return please contact us with your name and address and we'll send you a postage-paid return envelope. Send the item back and we'll exchange it or give you a refund. Your original shipping costs aren't refundable, though. Furniture orders may not be returnable, depending on the item, so let us know if you're interested in a particular product and we can let you know the return policy. Also, we are not able to provide free return shipping for international orders. ↩

HOW AND WHERE DO YOU MANUFACTURE YOUR PRODUCTS?

Grow clothes start out as US-made fabric, which gets sent from the East coast to Denver, where it's cut by Sam and sewn by Bill and Kim's network of independent sewers. Bill pays all the sewers a good wage, and they all have Worker's Comp--two things that are pretty hard to find in the apparel business. After our garments are sewn, they go to Denver Screenprint and Embroidery to get hand-garment-dyed in our unique Grow colors. This dyeing process uses much less water and fewer chemicals than other kinds of dyeing, and gives the clothes that extra-soft feel of a favorite T-shirt—like they've already been through the wash the first time you wear them (which they have!). Clothes that are hand-dyed also may vary a bit color-wise from batch to batch, but that adds to their unique character. After the dyeing process, they're silkscreened using water-based inks, which are much better for the environment than the Plastisol inks used by most apparel companies. The water-based inks are extremely soft--they almost become part of the fabric. So no big plastic-y ink patches! Our process is more costly and time-consuming than more conventionally-made garments, but it lets us feel good about the clothes that we send out to you and the special kids in your life. ↩

WHAT SIZE SHOULD I GET FOR MY 3 YEAR-OLD EXTRA-LARGE NEPHEW?

Grow garments are sized to correspond to age and are made to fit an average-sized kid. Most of our styles are cut to be roomy and comfortable. The long-sleeved rompers are especially generous. Long-sleeved t-shirts and dresses tend to be more true to the age of the child. Order the size that corresponds to the child's age in months (for a baby) or years (for an older child). If the child is larger or smaller than average, choose the size accordingly. Generally, bigger is better than smaller--they'll always grow into it. Our garments won't shrink, either. They are pre-shrunk when they're garment-dyed. ↩

HOW SHOULD I TAKE CARE OF MY GROW GARMENTS?

Grow garments are 100% cotton and can be machine washed in cool to warm water and dried any way you like. We recommend washing your Grow clothes once with like colors before wearing them. If you have a stain that won't come out, use a stain-remover and wash in hot water, preferably before you dry the garment with the stain. Because of our garment-dyeing process, Grow clothes should not be bleached. We know it's unlikely that you'll be ironing a T-shirt, but if you do, don't iron directly on the screen-printed design. If you need to iron on the design area, cover it with a towel and iron over that. ↩

HOW DO I SIGN UP FOR YOUR MAILING LIST?

If you sign up for the Grow Grapevine, we'll send you catalogs, coupons, and special offers from time to time. These may come via e-mail or regular mail. In fact, you'll get a $6 coupon e-mailed to you instantly, just for signing up online. We promise we won't bombard you with stuff--just the occasional friendly reminders. Please let us know at any time if you want to stop getting stuff from us. We'll be sad, but we'll leave you alone.

If you have friends or relatives who you think would like Grow, let them know by forwarding one of our emails or our website address. We'd love it if you help us get the word out! ↩

IF I SIGN UP FOR YOUR LIST, WILL YOU SHAMELESSLY EXPLOIT MY INFORMATION?

We are committed to respecting your privacy, so we do not give, sell, rent, loan, or barter your name to anyone. We may send catalogs and special news and offers out from time to time. If at any time you want to stop getting these, just let us know. ↩

YOUR SITE ISN’T WORKING. WHO DO I CONTACT?

Sometimes even the best sites have issues. If you’re having trouble, please send us a note at: support at growgrowgrow dot com. ↩

I HAVE A GREAT PRODUCT IDEA. MAY I SEND IT TO YOU?

We love new ideas. You can send any ideas, comments, criticisms etc. to us at: info at growgrowgrow dot com. ↩

MAY I COPY YOUR IDEAS?

No. We’ve worked really hard to design all these products—please respect that. Here’s our copyright info, just FYI.

Copyright 2000-2007 Grow Inc. All rights reserved.

All materials contained on this site are protected by United States copyright law and may not be reproduced, distributed, transmitted, displayed, published, or broadcast without the prior written permission of Grow Inc. ↩